Frequently Asked Questions
On this page, Pieksämäki’s most comfortable hotel answers frequently asked questions.
There is information for both businesses and individual guests.
Did we miss something? Send us an email at info(@)pieksanlinna.fi
How can I make a reservation?
Reservations can only be made through the Hotel Pieksänlinna website.
How can I cancel or change a reservation?
By email to the addressSähköpostilla osoitteeseen info @ pieksanlinna.fi
What are the cancellation policies?
What are the check-in and check-out times?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
When and how do I receive the door code?
The door code will be sent via SMS to the number you provided by 2:50 PM on the day of check-in.
Do you have a service number?
As a modern self-service hotel, we do not have a dedicated service number.
What is the maintenance number for emergency situations?
0400 650 660 – this number is available around the clock, for example, if the lock is not working or you notice any issues with the hotel premises.
What payment methods does Hotel Pieksänlinna accept?
We use the reliable Paytrail payment service, which accepts common payment methods such as major credit and debit cards, online bank payments, and MobilePay.
I forgot something at the hotel. What should I do?
First, inquire at the hotel by emailing info(@)pieksanlinna.fi. Items found at the hotel will later be delivered to the Pieksämäki police station, where you can inquire about them by calling 0295 415 436 (Mon–Wed 1:00 PM–3:00 PM, Fri 1:00 PM–3:00 PM).
Is there Wi-Fi at the hotel?
We offer free Wi-Fi to all our guests.
Is there parking available at the hotel?
Parking is available for our hotel guests in the courtyard of the property, where the hotel entrance is also located.
Does the hotel have a restaurant/breakfast service?
We don’t have a restaurant or serve breakfast, but Pieksämäki’s excellent dining options are just a few blocks away, and the fridge in your room has plenty of space for snacks.
Are baby cots available?
We have one travel crib available for babies. Please include your request in the additional information field when making your reservation.
Can I bring a pet to the hotel?
Pets are prohibited at Pieksänlinna to ensure a comfortable stay for our guests with animal allergies.
For Businesses and Partners
Business Service: Do you offer corporate rates or discounts?
Not specifically, as our prices are already very reasonable.
Business Service: I need a VAT breakdown on the receipt, where can I get this?
Our booking system Bedify will automatically send you a VAT itemized receipt.
Business Service: Can the accommodation bill be paid in the company’s name and are billing options offered?
If you want to pay for the company’s reservation by invoice, contact us at yrityspalvelut(@)pieksanlinna.fi.
Business Service: Can I make a reservation on behalf of a client?
Our booking engine Bedify allows you to make a corporate reservation directly through the website, enabling you to enter both the company details and the guest information separately.